Awaken Intelligence

Unified Agent Desktop * Real-Time Agent Guidance * Voice, Speech and Text Analytics * Automated Quality Assurance * Multilingual translation

Summary of Integration

Customers report full ROI on software licensing costs within three to six months, along with giant leaps in performance.

60% Decrease in Agent Training Time
50% Increase in Customer Satisfaction
40% Increase in Productivity

Intelligent Agent Guidance

Intelligent Agent is a low-code, cloud solution that uses process-driven scripting and AI to deliver the right information at the right time to your agents so they can deliver exceptional customer interactions.

Dynamic Scripting
Multilingual Guidance
Agent Desktop Automation
Unified Desktop Interface
Advanced Dashboarding and Reporting

Conversational Analytics

Our cloud-based conversational analytics solution uses natural-language AI technology to analyze the words and sentiment of your customer conversations so you can make lasting improvements to your business interactions and processes.