Syndeo

Syndeo enables you to configure your customer experience in a rapid and iterative manner, incorporating NLU and directed dialogue

Increased profitability and higher customer satisfaction due to:

Higher automation rates.
Increased conversion, up-sell and cross-sell.
More personalized customer service.
Increased operational efficiency for business changes.

Key Features include:

Syndeo Brix - pre-configured and customisable LLM driven industry self-service applications with guardrails for marketing, sales and service.
Channel set-up and provisioning – new digital channels such as WhatsApp, web chat and others can be set up in minutes through the Syndeo business user interface.
Syndeo AI workbench - allows you to choose the NLU that works best for you. It facilitates plug and play AI, giving you the freedom to choose your AI engine of choice, or leverage Syndeo’s inbuilt Kelvin AI.
A/B testing against multiple NLUs - allowing you to find the perfect fit for your unique business needs.
Intent switching with the concept of segues – delivering a truly conversational approach based on how your customer engages and not tied rigidly to a structured flow.
Sentiment and emotion detection – to understand how your customer is engaging at that precise moment.
AI learning module – you can review customer statements and improve training data, allowing you to create a more accurate language model over time.
Highly scalable – platform is based on microservices architecture and fully supports BYOT approaches.
Drag and drop flow designer, incorporating NLU – allowing you to create interaction flows in minutes and iterate rapidly.
Easy-to-use FAQ builder – enabling you to quickly deploy simple chatbots to respond to the most common customer queries.
Inbuilt simulator tool – allowing easy and rapid simulation of interactions.
Custom dashboard and reports – giving you real-time visibility on how customers are engaging over the different digital channels.